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Training Specialist, Last Mile Delivery

About the Team
The Last Mile Training Team is focused on enabling operational excellence by designing and delivering impactful training programs for frontline associates and leaders. We support onboarding, refresher training, and capability-building initiatives across stations, ensuring consistent performance and high-quality Customer experience. Our approach combines practical learning strategies with engaging content to drive retention, performance, and scalability in Last Mile operations.

Job Description
The Last Mile Training Team seeks a creative and detail-oriented AI expert and Graphic Designer to join our fast-paced, operation-driven environment. In this role, you will be responsible for designing visually compelling and impactful learning materials that enhance training effectiveness across Last Mile operations and deliver AI related training to Last Mile teams
As a Graphic Designer, you will collaborate with trainers, program managers, and business stakeholders to translate complex training concepts into engaging visual content that improves learner experience and retention along with planning and facilitating AI related training in person & virtual

Key job responsibilities
Key Job Responsibilities
• Leverage AI tools (e.g., generative AI, automation tools) to improve design productivity and innovation
• Plan and conduct AI training/awareness sessions for internal teams to enable effective usage of AI tools in daily workflow
•Design and develop high-quality visual assets for training programs, including presentations, posters, infographics, and digital content
• Create engaging and easy-to-understand learning materials aligned with adult learning principles
• Collaborate with Last Mile training teams and stakeholders to understand design requirements and deliver impactful creatives
• Maintain consistency in branding, visual , and design standards across all training materials
• Convert complex information into visually appealing and digestible formats for frontline associates
• Manage multiple design projects simultaneously while meeting tight deadlines
• Incorporate feedback and iterate designs to improve quality and effectiveness
• Stay updated with design trends and tools to continuously enhance content quality
• Organize and maintain a repository of design assets and templates

About the team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.