Transportation Specialist Lead, Amazon Intermodal (IM)

Amazon’s Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM’s ability to deliver a world class transportation product that serves its customers on time.

Key job responsibilities
Maintain daily communication with external partners (shippers, drayage carriers, Class I railroad partners) and internal stakeholders (Program Managers, Amazon Freight Sales, Supply Chain, Fulfillment Centers, Middle Mile Routing, and Managed Carrier programs) to ensure seamless intermodal execution

Create weekly business narratives outlining intermodal performance, variances to volume/cost/service goals, and present findings in WBR/MBR forums to senior leadership

Pull and analyze data from internal databases (SQL, Excel, internal transportation systems) to monitor container utilization, drayage performance, load execution, and tour optimization metrics

Lead process improvement initiatives to re-engineer intermodal workflows (e.g., container scheduling, drayage assignment, tour split reduction) and drive root cause elimination of operational defects

Resolve real-time disruptions including container movement failures, drayage breaks, carrier rejections, and scheduling conflicts while minimizing customer impact in a fast-paced environment

Escalate system issues, data variances, and operational breakdowns to relevant technology and program teams; own follow-through to ensure timely resolution

Develop and own intermodal KPIs (on-time performance, container dwell, cost per load, empty mile reduction) to drive operational excellence and financial outcomes

Lead and develop a team of operations associates through regular 1:1 coaching, performance management, and real-time operational direction

Partner with Amazon transportation technology teams to scope business and functional requirements for tool enhancements and new feature development

Support new lane launches, shipper onboarding, and capacity planning in coordination with Sales and Supply Chain teams

A day in the life
The AZIM Transportation Operations Lead facilitates the continued flow of Amazon’s supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.