Vice President Operations
Job DescriptionJob Description
Our client is a well-established, with 20-years of experience providing of IT infrastructure services, supporting an “A-list” portfolio of corporate clients ranging from mid-market organizations to Fortune 1000 companies.
We specialize in end-to-end IT hardware lifecycle management and specialized project support, including:
· Procurement, imaging, deployment, and installation
· Data center and desktop refresh projects
· IT relocations and reconfigurations
· Secure asset disposition (data destruction & e-waste management)
As we continue our growth trajectory, we are seeking a VP of Operations & Service Delivery to lead and scale our enterprise level IT service operations.
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Position Overview
This is a hands-on executive leadership role responsible for overseeing all service delivery operations, including depot and field services, while managing the P&L for our DFW operations.
Reporting directly to the President, this individual will play a key role in executing company's growth strategy, expanding service capabilities, and ensuring operational excellence across multiple locations.
Location: Fort Worth (South End of DFW airport in the Centerport Development) Compensation: Base salary + performance-based profit incentives
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Key Responsibilities
Service Delivery Leadership
· Lead and manage Depot Services operations, including:
o Equipment procurement, imaging, staging and pick, pack and shipping
o Diagnostics, repair, and refurbishment
o Asset disposition (resale, recycling, data destruction)
· Oversee Field Services teams, including:
o Installation, relocation, break-fix, and decommissioning of IT equipment
o Data center and desktop project execution
o On-site customer support and project delivery
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Operational & Financial Management
· Full P&L ownership for DFW depot operations
· Drive operational efficiency, quality standards, and service scalability
· Build, document, and enforce processes, KPIs, and service standards
· Partner with executive leadership in support of Sales, Finance, HR, and Legal
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Team Leadership & Development
· Hire, train, and develop high-performing service teams
· Provide hands-on leadership, coaching, and mentorship
· Establish a culture of accountability, quality, and customer focused results
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Customer & Sales Support
· Support late-stage sales efforts through:
o Customer site visits and operational walkthroughs
o Service delivery presentations
o Finalization of Statements of Work (SOWs) and SLAs
o Build out and implementation tech delivery & support team models
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Qualifications
Required Experience
· 10+ years of leadership experience in IT service delivery, operations, or field services
· Proven success managing technical teams in fast-paced environments
· Experience in desktop, data center, or infrastructure services
· Experience with driving P&L based business models
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Background
· Experience in both Depot (warehouse-based IT services) and Field Services
· Exposure to enterprise level network, security, and data center environments
· Experience with enterprise level project-based or service-driven organizations
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Core Competencies
· Strong operational leadership with hands-on execution mindset
· Ability to build and scale teams, processes, and service delivery models
· Excellent customer-facing and communication skills
· Detail-oriented with strong documentation and process discipline
· Familiarity with New IT Infrastructure Technologies, IT standards, compliance, and ISO frameworks is a plus
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Additional Requirements
· Ability to lift to 40 lbs. (IT equipment) and work in active environments
· Willingness to be highly engaged in day-to-day operations (not a desk-only role)
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Why Join Us?
· Executive-level impact in a growing, entrepreneurial company
· Participate in the profitability of the organization you manage and the success of your teams.
· Direct access to leadership and influence over company strategy
· Opportunity to build and scale operations across multiple locations
· Performance-based compensation tied to business success
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