On-Call Field Technicians - Desktop Support / Charlotte

Job DescriptionJob Description

RCC is looking for technicians to assist with desktop/network install/decommission and Break/ Fix tickets within the Phoenix area. This work will be conducted during normal business hours at a government site.  
Multiple openings! Various skill sets. 

These tickets might include the following:

• Desktop/Laptop/ VDI/ Monitor and peripheral installs
• Vendor Escorts
• Cable Infrastructure Patching
• Rack & Stack of network devices
• Decommission of network/server devices
• Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc.
• Power Disconnect

We are open to candidates who are entry to mid-level with certification in the IT Field or candidates with experience in cabling, data centers and/or Level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware/software support experience is a plus.

Solid communication and customer service skills.

Please see below for additional information.

Network Technician - Level 1 - Troubleshoot, operate and maintain equipment during field dispatches.  Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment, install/swap out network equipment including switches and routers. Can read blueprints and drawings. Install, terminate, label and test cabling related to telecom circuit demarcation extensions. 

Desktop Technician - Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers. Handles equipment moves with little or no supervision. 

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