Job Description

We need L2 (Band-2) desktop support / end user support resource who can cover four days in Hillsboro and one day in Exeter site.

Key areas of responsibilities

Conduct support operations on day-to-day basis
In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
End user /Desktop support, hands & eye support in server room or data centre
Where agreed, participate to IT Compliance development for own area (Senior Engineer)
Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

Key contacts

End users, business key users and managers
Basic understanding on Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
User Support team
External vendors
Coordinate and cooperate with L2 internal teams

Desktop Support Engineer

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