Process Improvement Manager, EU ATS SPI

You won't just be optimizing one warehouse or one route. You'll be looking at the full picture of how millions of packages move between fulfillment centers, sort centers, and delivery stations across Europe. When something isn't working (a bottleneck in sortation, a trade-off between speed and cost that's hurting customers, a network design that made sense last year but doesn't anymore) you'll be the one diagnosing it and driving the fix.

This is a high-visibility role where your work directly impacts whether customers get their packages on time. You'll operate at the intersection of strategy and execution. One day you're building a network-wide business case, the next you're hands-on debugging why a specific lane is underperforming. No two weeks look the same, and the learning curve never flattens.

Key job responsibilities
Assess end-to-end middle mile performance across transportation and sortation, identifying where we're falling short on speed or efficiency
Quantify trade-offs between customer experience and cost to recommend network changes backed by data
Own critical initiatives from scoping through implementation, managing timelines, risks, and dependencies
Communicate proposals and decisions to senior leadership through written documents and verbal updates
Collaborate across operational and technical teams to align priorities, remove blockers, and ensure global consistency
Challenge existing processes and propose structural improvements when the current setup no longer serves the customer

A day in the life
Your primary focus is making sure our middle mile network (everything between fulfillment centers and delivery stations) delivers on the speed and quality customers expect. You'll spend your time digging into performance data, spotting where things are breaking down, and figuring out why.

A typical week might look like this. Monday you're analyzing why a set of lanes missed their delivery targets over the weekend. Tuesday you're presenting your findings to senior leaders with a proposal to fix it. Wednesday you're working with operations teams across multiple countries to align on the rollout plan. Thursday the plan hits a blocker and you're navigating stakeholders to unblock it. Friday you're reviewing whether last month's process change actually moved the needle.

Beyond the day-to-day, you'll occasionally step into broader network design discussions, contribute to long-term planning exercises, or represent the customer experience perspective in cross-functional investment decisions where speed and cost are in tension.

About the team
Our mission is making sure customers get their packages when promised. We own the customer experience performance of Amazon's middle mile network across Europe, constantly asking "why did this arrive late?" and "how do we prevent it at scale?"

You'll sit within a small, analytically driven team working at the intersection of operations, technology, and strategy. You'll collaborate with network planners, site leaders, data scientists, and finance partners across multiple countries. We value transparency, use data to challenge assumptions, and push back when processes no longer serve the customer. If you enjoy influencing without authority and seeing the direct customer impact of your work, you'll thrive here.