Advisory Group Lead, Delivery Service Partner Experience

The WW DSP Experience (DSPX) organization serves 4.5K Delivery Service Partners (DSPs) across 20+ countries. We are looking for an Advisory Group Lead to oversee the Delivery Service Partner (DSPA) program for United Kingdom and Ireland.

DSPAs serve as the voice of their respective DSP community. They bring diverse perspectives to Amazon's decision-making process, and this role ensures their insights translate into meaningful programmatic and product improvements.

While this role requires ability to optimize processes and mechanisms to surface partner insights, it is a unique program manager role given it’s an always-on, customer-facing role that requires a high level of judgment and emotional intelligence.

Key job responsibilities
• Develop and execute strategy to prep and engage approximately 20 advisory group members across two operational models
• Coordinate and moderate bi-weekly virtual meetings to connect Amazon stakeholders with DSPAs
• Host and facilitate annual summit, ideation workshops, hospitality events, and station visits to foster meaningful connections with DSPAs and Amazon stakeholders (Role requires 10% travel)
• Partner with business teams across five director-level organizations to dive deep into customer pain points and close gaps before they reach the broader DSP community
• Establish mechanisms to surface, aggregate, and action advisory group feedback that informs broad programmatic and product improvements across the DSP organization
• Promote value proposition of advisory groups with internal stakeholders and the DSP community
• Collaborate with other regional advisory group leads to drive global process improvements and serve as a proxy as needed

About the team
About the WW DSPX Org: The WW Delivery Service Partner Experience (DSPX) team's vision is to empower the world's highest-quality delivery partners to build thriving, sustainable businesses by shaping brand, product, and program decisions with partner-driven insights — earning long-term trust that strengthens the DSP program and the communities it serves.