Customer Service Representative

Job DescriptionJob Description

JOB SUMMARY:

The Customer Service Representative handles key accounts and projects in the St. Louis District including handling quotes, orders and project deliveries.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Interact with customers on an ongoing basis, fielding incoming inquiries, entering orders and providing support in timely manner.

· Effectively communicate with customers and St. Louis office sales representatives throughout project duration to ensure timely deliveries.

· Coordinate changes in shipping dates, quantity changes and length changes to existing orders.

· Ensure current projects / orders are correctly entered and provide acknowledgements with customer.

· Generate packing list and shipment schedules for customers.

· Ensure every customer’s experience is to the highest level, The Okonite Standard.

· Take an active role in engaging with customers and building relationships.

· Coordinate with Okonite production and Quotations groups to meet customer needs.

KNOWLEDGE, SKILLS AND ABILITIES:

· Requires strong verbal and written communication skills

· Working knowledge of Microsoft Office, Word and Excel

EDUCATION AND WORK EXPERIENCE:

College degree

The Okonite Company is an Equal Opportunity Employer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Company DescriptionThe Okonite Company was founded in 1878, making it one of the original insulators of electrical wire and cable in the United States. Earliest customers included Samuel F.B. Morse for his telegraph network and Thomas A. Edison for the Pearl Street Generating Station, the nation's first, built in New York City in 1882.

In June 1976, Okonite became the largest company in the United States to be owned by its employees through an Employees' Stock Ownership Trust. As such, Okonite employees have a unique vested interest in the quality and service we provide.

Today, Okonite is headquartered in Ramsey NJ, approximately 30 miles northwest of New York City. At our six (6) manufacturing facilities, we make cables that range from 300V to 345kV insulated products that include Instrumentation, Power and Control, Medium Voltage, and High Voltage cables.

Okonite serves a multitude of markets including Electric Utility (Distribution, Transmission, and including fossil and nuclear), Oil & Gas (refineries and production platforms), Chemical, Military bases, Railroad, Transit and Pulp & Paper. In addition, we provide cables to various other industrial customers in areas of Hospitals, Colleges & Universities, Water Treatment Plants and Data Centers. With today's focus on renewable energy, Okonite cables can be found at Wind Farms, Solar Farms, and Biofuel generating facilities.Company DescriptionThe Okonite Company was founded in 1878, making it one of the original insulators of electrical wire and cable in the United States. Earliest customers included Samuel F.B. Morse for his telegraph network and Thomas A. Edison for the Pearl Street Generating Station, the nation's first, built in New York City in 1882. \r\n\r\nIn June 1976, Okonite became the largest company in the United States to be owned by its employees through an Employees' Stock Ownership Trust. As such, Okonite employees have a unique vested interest in the quality and service we provide. \r\n\r\nToday, Okonite is headquartered in Ramsey NJ, approximately 30 miles northwest of New York City. At our six (6) manufacturing facilities, we make cables that range from 300V to 345kV insulated products that include Instrumentation, Power and Control, Medium Voltage, and High Voltage cables. \r\n\r\nOkonite serves a multitude of markets including Electric Utility (Distribution, Transmission, and including fossil and nuclear), Oil & Gas (refineries and production platforms), Chemical, Military bases, Railroad, Transit and Pulp & Paper. In addition, we provide cables to various other industrial customers in areas of Hospitals, Colleges & Universities, Water Treatment Plants and Data Centers. With today's focus on renewable energy, Okonite cables can be found at Wind Farms, Solar Farms, and Biofuel generating facilities.