Customer Service Technician

Job Description

A globally leading consumer device company headquartered in Cupertino, CA is seeking a Customer Service Technician responsible for test equipment setup,

tear down, maintenance, data collection, and logistics. This person ensures the engineering service request operates reliably and satisfies the customer's end-use requirements. Experience working with customers and managing the interaction is essential.

Job Responsibilities:

• Responsible for test board and equipment setup, tear down, maintenance,

data collection, and logistics.

• Responsibilities will also include maintaining lab standards to keep them

safe, clean, and organized.

• Deploy test boards that run automated tests from engineering and

troubleshoot issued requests that potentially have test setup issues..

• Collect data for critical metrics for the lab and track progress.

• Perform test equipment inventory, calibration, and maintenance routine.

• Understand and configure electro-mechanical component installations

using BOM, drawings, and schematics.

• Perform electro-mechanical repair, troubleshoot wiring, and test modified

semi-complex assemblies without supervision on standard projects.

• Perform self-inspection according to the Manufacturing and or internal

procedure checklist.

• Check equipment for calibration status expired materials, and follow all

ESD and other general housekeeping procedures.

Key qualifications:

• Associate or Bachelor's Degree in a Tech-related Major or 4+ years of

equivalent experience in a Lab or customer service in a data center

environment or field service technician.

• Ability to solder and rework PCBA components SMT, Through holes,

wires, terminal and fine pitch parts.

• Experience with environmental chamber operation and support.

• The ability to occasionally lift 50 lbs of equipment set up on the bench.

• Respond promptly to customer inquiries and acknowledge and resolve

customer issues.

• Understanding basic electronics and knowledge of lab equipment

(Oscilloscopes, DMM, signal generator, signal analyzer) is helpful.

• Ability to read basic schematic, BOM, and documentation.

Type: Contract

Duration: 7 months with extension

Work Location: Cupertino, CA (100% onsite)

Pay rate: $74.00 - $89.00 per hour