Data Centre Support Engineer - Slough

Job DescriptionFrom structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. We have successfully achieved the Investors in Foundational Award for our commitment to equality, and in the workplace.

We are seeking a Data Centre Support Engineer to deliver high‑quality infrastructure support within a critical data centre environment. This is a hands-on role supporting IMACD services, fault resolution, installations, decommissions and ongoing maintenance, working closely with client teams to ensure service excellence and SLA compliance.

The role operates on a shift pattern within a 24x7x366 environment and reports to the Data Centre Supervisor.

What you’ll be doing as our Data Centre Support Engineer:

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• Deliver IMACD services, including installations, moves, upgrades, refreshes, and decommissions of IT infrastructure

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• Rack, stack, and decommission servers, network hardware, and associated equipment within data centre environments

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• Install, manage, label, trace, and recover structured cabling (copper and fibre) in line with client standards

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• Provide first-line hardware and infrastructure support, including component swaps, diagnostics, and assisted fault resolution

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• Support incident and change management processes by following approved procedures and escalation paths

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• Maintain accurate documentation, asset records, work orders, and ticket updates within client and ONNEC systems

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• Carry out technology space inspections and ensure housekeeping and safety standards are maintained

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• Escort and supervise third-party vendors and client teams working within secure technology areas

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• Ensure full compliance with health & safety, quality, and client-specific operational requirements

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• Participate in shift handovers, 24x7 rota coverage, and out-of-hours or weekend activities as required

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What we’re looking for in our Data Centre Support Engineer:

Essential

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• Experience working in a data centre environment (IMACD / hardware deployment)

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• Knowledge of structured cabling (copper and fibre) and data centre standards

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• Experience with ticketing and asset management systems

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• Strong attention to detail with the ability to follow processes and procedures

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• Ability to work independently and as part of a team in a fast‑paced environment

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• Flexible approach to shift work, including nights and weekends

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• Competent in MS Office (Outlook, Word, Excel)

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Desirable

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• CompTIA A+, Network+ or similar IT certifications

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• Experience within a banking or enterprise IT environment

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• Previous data centre or structured cabling certifications (e.g. BICSI)

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