Enterprise Operations Center Specialist
Job Description
Description
Our client is looking for an Enterprise Operations Center Specialist to support their Headquarters’ Building in Washington, DC. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.
Responsibilities:
-\tPerform day-to-day activities to monitor systems for events or alerts using enterprise monitoring tools.
-\tCoordinate and manage the resolution of events and alerts, ensuring timely response and escalation.
-\tIdentify and monitor problem areas, coordinating with appropriate teams for resolution.
-\tApply fundamental concepts, processes, practices, and procedures to technical assignments.
-\tConduct early analysis of incidents and contact points of contact (POCs) for event confirmation.
-\tTroubleshoot affected configuration items (CIs) by performing tasks such as pinging devices and reviewing router/switch logs and interface statuses.
-\tEscalate issues by liaising with DOT Tier III teams, opening and assigning ITTSM tickets, and managing tickets with external vendors (e.g., AT&T).
-\tAct as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
-\tGenerate and manage incident-related communications, including notifications and follow-ups with modal POCs regarding cyber incidents, service degradations, outages, and daily operational status reports.
-\tInitiate the Critical Incident Management process and lead the Incident Response Bridge process, including note-taking and updating outage communications.
-\tContact necessary team members to join incident response bridges.
-\tDocument Root Cause Analyses (RCAs) as required, assign sequential RCA numbers, and identify information suitable for the knowledge management repository.
-\tProvide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on support at the Data Center and escorting un-badged personnel.
-\tMaintain and update knowledge management documentation, including POC and site information and standard operating procedures (SOPs) for IMC processes.
-\tGenerate and distribute daily and weekly operational reports.
-\tRespond to events and emails from automated tools and external groups (e.g., AT&T), and perform direct checks of critical systems.
-\tConduct proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware and network), respond to alerts, and take corrective actions as defined.
Qualifications:
-\tMust have a minimum of 7 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
-\tMust have at least a High School Diploma
-\tCandidate must have, at least, resided in the U.S. for at least 3 years and the ability to obtain a public trust.
Skills
Enterprise Operations Center, EOC, network operations center, noc, troubleshooting, routers and switches, dns, outage support
Additional Skills & Qualifications
-Must have excellent written and communication skills
-Must have experience leading others
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $30.05 - $36.06/hr.
Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term \n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Mar 12, 2026.
h4>About TEKsystems:\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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The company is an equal opportunity employer and will consider all applications without regards to race, sex, , , , , veteran status, , orientation, , genetic information or any characteristic protected by law.
\n\nAbout TEKsystems and TEKsystems Global Services \n\n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, , , , , veteran status, , orientation, , genetic information or any characteristic protected by law.