Executive Support Manager, RedBrass

Amazon’s On-Prem team is seeking an experienced Executive Support Manager to lead our executive Support Team. The Executive Support manager is responsible for developing a high-performing team while driving strategic initiatives across our organization. The ideal candidate will excel at managing ambiguity, defining clear metrics and goals, and working backwards from customer needs to create effective solutions. You will be responsible for managing a team of diverse engineers, with a focus on recruiting top talent, and providing comprehensive performance management. The ability to establish sustainable workloads while meeting business goals and handling complex personnel matters with diplomacy is essential.

In this role, you will drive data-driven decision making, establish efficient workflows, and manage complex problems with effective risk mitigation strategies. Strong communication skills are crucial, as you will interact with senior leadership and create various forms of documentation including strategic narratives and PR/FAQs. We're looking for someone who can foster an inclusive environment, mentor team members, and drive process improvements while maintaining operational excellence. Success in this position requires balancing tactical needs with strategic goals, making thoughtful trade-offs, and consistently improving team operational metrics. The ideal candidate will have a proven track record of building sustainable, high-performing teams and driving strategic initiatives while maintaining exceptional standards of operational excellence.

Key job responsibilities
• Collaborate with internal teams or vendors to execute projects and resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Participate in hiring, training and development of others.
• High attention to detail and capable of managing multiple priorities simultaneously.
• On-call for high-severity issues outside standard hours.
• Work with the team onsite in our corporate offices Monday-Friday.