Senior Sales Operations Manager, Strategic Account Services (SAS)

Overview
The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes, and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.

About the role
You will lead multiple key functions across Sales Operations, with primary ownership of lead management, onboarding operations, and the systems and automation strategy that underpins them. You will define and evolve the frameworks that govern how sellers are qualified, routed, and onboarded into SAS programs, setting the strategic vision and policy for end to end execution. You will own the automation and AI enablement roadmap, driving the transition from manual operations to scalable, automated workflows in partnership with Tech teams. You will define and execute the offshore strategy to reduce operational expenditure while maintaining quality. Additionally, you will own the reporting and feedback mechanisms that inform leadership decisions and facilitate cross functional alignment across Sales, Account Management, Finance, and partner teams to ensure operational excellence throughout the seller lifecycle.

About You
You thrive in cross-functional environments, building bridges between teams while combining thought leadership, pragmatism, and analytical rigor. You're passionate about driving change, balancing creative thinking with strong business judgment to identify and solve complex problems. You are a strong verbal communicator and writer, communicating complex concepts clearly and navigating ambiguous situations independently, acting on opportunities without explicit direction. You lead by example, rolling up your sleeves when needed. You're resilient with a positive attitude, overcoming challenges through creativity, good judgment, and hard work. You exhibit strong integrity, following through on commitments while thinking both strategically and tactically. You're equally comfortable with long-term planning and day-to-day execution, with an eye for detail that anticipates the unforeseen.

Key job responsibilities
• Own end to end Lead Management Operations, including seller qualification, routing, distribution, and the underlying qualification framework, iterating criteria based on data and outcomes
• Own and define the Onboarding Operations framework across the seller lifecycle, including policy for assignment, SLA enforcement, waitlist management, and edge case resolution
• Define the Salesforce strategy for seller onboarding, including workflow design, data governance standards, and process automation across teams
• Own the automation roadmap, including AI enablement: identify, prioritize, and implement automated workflows (e.g., warm handoffs, flash reporting, lead routing), partnering with Tech teams to pilot and scale as tooling becomes available
• Define and execute an offshore strategy for repeatable operational tasks, reducing OpEx while maintaining quality
• Own reporting and feedback mechanisms that inform leadership decisions, including KPI monitoring, operational efficiency tracking, and Voice of Sales Rep anecdote reporting
• Facilitate cross functional alignment and change management across Sales, Account Management, Finance, and partner teams