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HVAC Technical Solutions Engineer

Job Description

Role: Technical Solutions Engineer, HVAC

Location: Wimbledon office / Hybrid

Contract type: Full time, permanent

The Technical Solutions Engineer is responsible for managing the post-order process and providing vital technical support to the Data Centre Sales and Project Management teams. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

This role is critical to the commercial performance of the UK&I Data Centre business unit. The Technical Solutions Engineer manages the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership.

What will you be doing?

The role connects customers directly to Carrier’s UK&I Data Centre team, supports both standard and complex orders, supports the project delivery team with coordination of manufacturing, logistics and commissioning activities.

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  • Support the Sales team with customer enquiries and tender bids

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  • Direct engagement with clients, consultants and designers to produce detailed and accurate selections

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  • Manage the end-to-end post-order process from order receipt through to delivery.

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  • Manage the review and approval of Technical Submittals with the Project management team.

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  • Act as the main point of contact for customers post-sale, providing clear and proactive communication.

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  • Provide support to the Project Delivery Team to ensure seamless execution from order intake through to final delivery.

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To be successful in this role you will have/be:

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  • Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry.

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  • Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions.

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  • Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process.

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  • Strong stakeholder management skills, with the ability to influence cross-functionally and operate effectively in a matrix organisation.

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  • Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders.

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  • Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment.

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What can we offer you?

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  • Competitive base salary

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  • 15% bonus (paid quarterly)

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  • 25 Days Holiday + bank holidays

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  • Holiday purchase scheme

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  • Company pension scheme

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  • Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

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More about us:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to , , , , , gender , , or veteran status, or any other federally protected class.

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