Implementation Management

Job DescriptionJob Description

Scope of Work:

• This job role is responsible for the coordination, management, and execution of data center services utilizing a team of dedicated technicians when on-site activities must be performed.
• This person will ensure that technicians are continuously available to respond to customer tickets and are performing to expected Service Level Agreement (SLA) levels.
• They will also ensure that work is executed within OHS requirements and to Ericsson standards. The role is a local function residing in Columbus, Ohio.

Responsibilities & Outcomes:

• Customer Communication.
• Communicate with customer on a regular basis, establishing a relationship built on trust.
• Issue well-written detailed reports to customers on a regular basis as agreed Internal Interactions.
• Attend internal coordination and progress meetings, providing updates as needed.
• Speak up with observations and suggested improvements.
• Integrate improvements within the on-site ways of working Leadership Behavior.
• Manage ticket assignments and workforce availability.
• Supervise 3rd parties’ on-site activities.
• Address and resolve conflicts immediately and professionally.
• Perform daily visual inspections of work area to detect safety, performance and cleanliness issues Safety Focus.
• Adhere to OHS framework.
• Complete safety audits of 3PP & self-audits regularly.
• Prepare site specific risk assessment.
• Report facility failure which has potential to harm personal health and safety.
• Ensure appropriate PPE is made available and properly used at all times while on site.
• Immediately report OHS incidents and near misses in the reporting tool.
• Intervene to correct unsafe behavior by 3rd party worker and report to 3PP and Ericsson project manager Project Execution.
• Coordinate activities and ensure that all disciplines directly involved in the project are performing in line with the project goals, costs and objectives.
• Ensure that the agreed implementation schedules and guidelines are followed and enforced.
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