Big Data Support Engineer, SMGS Ops - DP&I - Data Platform

AWS is seeking a Big Data Support Engineer for the Galaxi Data Platform Team in the AWS Sales, Marketing, & Global Services (SMGS) org.

We, the Galaxi Data Platform Team, are in the business of helping our customers securely, conveniently, and quickly manage and gain insights into the organization’s Sales and Marketing data at scale. We are looking for a driven and results-oriented engineer who can support services, that enable customers to self-serve data access for analytics and transaction systems on a multi-petabyte data lake. The ideal candidate thrives in a fast-paced environment, relishes working with big data technologies, and enjoys the challenge of complex business contexts that are typically being defined in real-time.

The ideal candidate will be motivated, have strong attention to detail, and will model Amazon Leadership Principles. A familiarity with AWS technologies including S3, Glue, LakeFormation, Redshift as well as other no-SQL solutions which form the foundation of these systems is an asset.

Key job responsibilities
* Work closely with multiple data platform teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations.

* Interface with globally dispersed data consumers to maintain overall health and stability of systems.

* Work closely with multiple engineering teams and product teams to implement automated solutions across a variety of applications and systems.

* Possess good technical knowledge in Infrastructure, Operational Excellence, System Tuning, and Monitoring.

* Participate in design reviews for complex systems.

* Perform root cause analysis and drive process and service improvements as a result.

* Document frequently occurring issues and report them to SMEs.

* Resolve customer tickets related to access provisioning, account vending and data onboarding.

A day in the life
As a Big Data Support Engineer, you will work closely with our customer teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations of the Data Platform including monitoring its overall health and stability. The perfect candidate will be a customer obsessed engineer who possesses good technical knowledge in Infrastructure, System Tuning, Troubleshooting, Debugging and Monitoring. You will have the opportunity to implement automated solutions across a variety of applications and systems.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.