Inside Sales/Customer Service Representative

Job Description

Location: Keighley, Yorkshire

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Employment Type: Full-Time, Fixed-Term Contract (12 months) with the potential to become permanent

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Salary: Up to £30,000 per annum

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About the Role:

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Advanced Couplings Ltd. as part of Ideal Tridon Group is a global leader in flow control solutions for the pharmaceutical, food & beverage and Data Centre sectors. We are seeking a proactive and customer focused Inside Sales/Customer Service Representative to join the team at our Keighley site. You will be central to supporting our sales efforts and ensuring a high level of customer satisfaction by managing RFQs, strengthening client relationships, and contributing to commercial activities across Europe.

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Key Responsibilities:

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• Support the Sales team to achieve performance targets.

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• Build and maintain strong client relationships.

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• Manage customer inquiries and RFQs from interest to order.

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• Lead customer projects and participate in pricing negotiations.

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• Prepare quotations, follow up on offers, and create sales reports.

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• Visit clients to explore and present future opportunities.

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• Cooperate with Customer Service and maintain CRM and ERP data.

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• Assist in managing overdue receivables and reviewing contracts.

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• Provide support to Account Management (up to 25%).

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Key Requirements:

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• Higher education qualification.

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• 2+ years of experience in Sales, Customer Service, or similar roles.

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• Strong technical knowledge and negotiation skills.

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• Experience with Microsoft Office, ERP systems, and CRM tools (Salesforce and SAP ).

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• Reliable, detail-oriented, and able to work independently.

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• Customer-focused with strong communication and time management skills.

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• Ability to thrive under pressure and adapt to changing priorities.

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With 40 years of European manufacturing excellence, Advanced Couplings Ltd. supplies high-quality hygienic components to the global pharmaceutical industry. Our certified products are trusted for critical health and safety applications, backed by a strong commitment to innovation and quality.

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Why Join Us?

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At our company, we’re more than a workplace - we’re a values-driven community where people come first. Our culture is built on:

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• Devotion to Customers – We go the extra mile to build trust and long-term relationships.

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• We Care – We hold ourselves to high standards and work with integrity.

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• Passion for Growth – We foster both professional and personal development.

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• Positive Energy – We value teamwork, enthusiasm, and authentic collaboration.

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• Finding a Way – We’re problem-solvers who embrace change and get things done.

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Join us and be part of a company committed to its people, its customers, and its future. Apply today by contacting bfallon@tridon.eu to start your journey with us.

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**To be considered for this role, you must have the right to work in the UK without requiring current or future employer sponsorship**