IT Technician (m/f/d)

Job Description

Requirements \n \n Must have: \n - Minimum 5 years in an IT Support Role - Operational knowledge of Active Directory (AD), Windows 10/11, M365, SharePoint and basic networking concepts - Able to deliver presentations towards IT&Data colleagues - Ability to work autonomously and make appropriate decisions when necessary - Excellent interpersonal and communication skills - An understanding of data protection and security principles - Desire to learn and progress - Deeper knowledge or certification in any of the following technologies is a plus: Cisco/Meraki switching, SOTI, Power Automate and/or Azure - Certifications and Trainings of client deployed Microsoft tooling and CCNA is a plus - Travel: On site support to other client locations as might be necessary and appropriate - Driving Licence - Proficiency in German and a good level of English \n Responsibilities: \n - Provide first line and second line support and incident management to all users across the geography of responsibility, including white collars, blue collars and road warriors, ensuring efficient service operations - Be a point of escalation in the resolution of more challenging incidents - Ensure that all IT&Data tickets (incidents and requests) relating to hardware, software, networking and remote access issues are resolved in accordance with the KPI deadlines set in the Fresh Service ticket system - Recognize problem management needs and propose sustainable and efficient solutions - Ensure all systems operate in accordance with local legislation - Ensure necessary documentation to support the global & local applications and certificates to run the environment is in place and kept up to date - Collaborate with facilities / engineering teams to ensure the data center / computer room runs in accordance with the Global policies - Support changes in the plant asset footprint (new lines, warehouse changes, R&D Facilities, etc) - Provide basic IT&Data training to internal stakehol...