IT Tier 2 Data Center, Server and Desktop Technician

Job DescriptionJob Description

Partial Description of Work Activities / Duties

·         Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues.

·         Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals.

·         Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi-Fi/VLAN fundamentals) and coordinate escalation when required.

·         Assist with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring.

·         Support virtualized environments and storage systems (VMware/Hyper-V exposure; NAS/SAN familiarity).

·         Deploy and maintain endpoint security and protection tools (anti-malware, firewall/endpoint protection, patching).

·         Document work performed, maintain network/system documentation, and keep accurate asset and configuration records.

·         Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed.

Required Skills and Qualifications

·         Working knowledge of Microsoft client and server operating systems.

·         Solid understanding of TCP/IP networking concepts and troubleshooting.

·         Professional customer service skills with clear verbal and written communication.

·         Ability to prioritize and triage multiple issues while maintaining attention to detail.

·         Comfort working independently and collaboratively within a team.

Experience

·         Exposure to virtualized server environments (VMware and/or Hyper-V).

·         Exposure to NAS and SAN storage systems.

·         Experience with ticketing systems and remote support tools.

·         Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience.

Education

We will consider candidates with an associate degree and relevant experience, a bachelor’s degree, or equivalent hands-on industry experience.

Benefits (Partial List)

·         401(k) retirement plan with company match

·         Bonus system

·         Life, medical, and dental insurance

·         Vacation and paid holidays

·         Company lunches and social events

Compensation: Target salary range: $55,000 – $70,000 +incentives

Company DescriptionEstablished 43 year old telecommunications /computer solutions integrator in the Upstate New York Area with a flexible work environment, training, education and advancement opportunitiesCompany DescriptionEstablished 43 year old telecommunications /computer solutions integrator in the Upstate New York Area with a flexible work environment, training, education and advancement opportunities