MFG Functional Lead

Are you inspired by innovation? Do you enjoy solving technical problems in a fast-paced, hands-on environment? Do you thrive when guiding teams and improving technical processes? If so, you’ll be right at home with Amazon Robotics.
Amazon Robotics (AR) is Amazon’s industrial automation and robotics manufacturing arm, producing high-quality robotic systems that power fulfillment and transportation centers across the globe. Our Operations team works closely with Engineering, Quality, and Supply Chain teams to deliver solutions to our customers.
We are seeking a highly motivated Functional Lead to support and guide a team in areas such as functional testing, diagnostics, repair, calibration, and inspection of electro-mechanical systems. The Functional Technician Lead is a hands-on technical leader responsible for coordinating daily functional activities, troubleshooting technical issues, and driving continuous improvement within their area of responsibility.

Key job responsibilities
- Lead a team of technicians executing functional testing, diagnostics, repair, and inspection activities in accordance with engineering documentation, Standard Operating Procedures (SOPs), quality standards, and safety guidelines.
- Act as the primary point of contact for real-time technical issues; perform troubleshooting, root cause analysis, and escalate when necessary.
- Plan, assign, and prioritize tasks to meet functional testing and repair, MRB goals while ensuring effective shift handoffs and end-of-shift reporting.
- Provide direct coaching and technical training to team members, contributing to onboarding and ongoing skills development. Develop and implement training plans within your department.
- Maintain and update test procedures, troubleshooting guides, and visual work instructions; validate SOP effectiveness and drive updates when deviations are identified.
- Proactively identify and lead technical process improvement initiatives (e.g., 6S, safety, Kaizen), using data collection and root cause analysis to drive results.
- Review team output for quality and adherence to engineering specifications; ensure metrics are met across individual and team performance.
- Facilitate daily stand-up meetings and ensure alignment with cross-functional teams including engineering, quality, and operations.
- Foster a culture of safety by modeling best practices, including ESD compliance, proper equipment handling, and escalation of hazards.
- Support new product introduction (NPI), development builds, and functional validation activities within the manufacturing environment.
- Optimize systems to challenge the status quo and build toward the organization's future vision.

A day in the life
- Daily team meeting facilitation and end-of-shift reporting
- Implementation and maintenance of technical training programs
- Continuous improvement initiatives (6S, Kaizen, Safety)
- Technical troubleshooting and escalation management
- Functional test execution and standards adherence
- Cross-functional collaboration with engineering, quality, and operations teams
- Optimization of testing, repair, MRB and validation processes

Success Metrics:
- Functional test pass rates and diagnostic resolution time
- Quality compliance metrics and defect reduction
- Safety incident rates and compliance
- Training program effectiveness
- Process improvement implementation success
- Test throughput and operational efficiency
- Team member development and retention