BI Manager, DSP Analytics, WW DSP Analytics
Are you passionate about building high-performing data engineering teams that deliver best-in-class data products and solutions? Do you want to make a long-term impact on technology and business strategy? Are you ready to shape the future of small business owners in Last Mile delivery? We are seeking an experienced technical leader to join the Last Mile Delivery Service Partner (DSP) Analytics organization as an Business Intelligence Engineering Manager.
In this role, you will lead a team of Engineers (Business Intelligence Engineers and Data Scientists) to build and maintain robust data and reporting that enables DSP Performance measurement and continuous improvement. You will drive the development of scalable data solutions, simplify data access, and unlock self-service insights through automation and best practices.
Key job responsibilities
Team Leadership & Development
Build, mentor, and lead a high-performing team of Business Intelligence Engineers to create and support datasets, metrics, and KPIs aligned with DSP business goals
Recruit top talent and foster a culture of innovation, collaboration, and professional growth
Provide guidance, feedback, and performance evaluations to team members, driving their technical development and career success
Develop team members' technical skills in data engineering, distributed systems, and cloud technologies
Technical Strategy & Execution
Partner with Data Engineers (DEs), Product Management Teams (PMTs), Software Development Managers (SDMs), and technical teams to build relevant data products and solutions
Define and develop data infrastructure, including data pipelines, data warehousing, and ETL/ELT processes
Drive data governance initiatives including data integrity, metrics definitions, single source of truth, accountability, and documentation
Implement tooling and automation to continuously measure KPIs and empower Delivery Associates (DAs) and DSPs to improve safety, quality, and experience
Stay current with technology trends, methodologies, and tools in AI/Automation, recommending, and implementing technologies that enhance capabilities and efficiencies
Business Partnership & Strategy
Establish strategic partnerships with business stakeholders to understand requirements and translate them into technical solutions
Build the team's 1-year plan (1YP) and 3-year plan (3YP) vision and effectively communicate progress on key initiatives
Own and drive roadmap strategy and definitions for data engineering deliverables
Make feature delivery decisions and manage tradeoffs in data product development
Contribute to engineering, technology, and data product strategy decisions at the organizational level
Data Products & Analytics Enablement
Oversee development of data products including scorecards, incentive systems, dashboards, and visualizations for key metrics and KPIs
Partner with DSP Performance program managers to develop relevant and defensible metrics that drive and track business strategy
Enable self-service analytics capabilities for business users through well-designed data models and documentation