Network Operations Technician

Job DescriptionJob Description

Network Operations Technician

HIGHLIGHTS

Location: Phoenix, AZ 85017 - Hybrid work model offered (Remote & Onsite)
Schedule: Night shift (8:00pm - 7:00am); 4 days a week; 11 hour shifts; 3 day weekends!!
Position Type: Direct Hire
Hourly / Salary: Based on experience ($26 - $28/hourly pay rate)
Status: US or Green Card Holder ONLY

Overview:

Our client is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management.  Essential responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customers supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.​

Responsibilities:

• Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.

• Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.


• Proactively monitor operating systems, databases, servers, and network devices.


• Complete assigned tasks in a timely manner; escalate as required to management and/or customers.

• Ensure escalations are handled in a professional, consistent, and relentless manner.

• Manage incidents from beginning through final resolution, including customer notification.

• Create/Delete/Manage all user accounts utilizing Microsoft Forefront Manager (FIM) and Microsoft Active Directory.

• Handle hardware installation, configuration, troubleshooting, and replacement of servers, appliances, and devices such as UPS units, PDU’s and other networking and infrastructure related components.

• Patch Windows and Linux servers.

• Administer messaging systems (Exchange), trouble ticketing system (Service Desk).

• Coordinate the installation of client department-specific applications and systems.

• Contact support for various systems on campus as well as troubleshooting hardware/applications.

Qualifications:

• BS degree or equivalent training or experience in IT, Computing or a relevant field.

• Experience in messaging systems (Teams, Exchange, O365)

• Familiar with trouble ticket system (ServiceDesk).

• Must be able to adapt to new technologies and processes.

• High level of attention to detail.

"We are GTN – The Go To Network"

Company DescriptionWho We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our valueCompany DescriptionWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value