Onsite AV Technician

Job DescriptionJob Description

Company Overview

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.

We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.

At Mason Technologies, and drive our hiring, ensuring we bring together the most talented individuals regardless of , , , identification, or . If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!

Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.

Our Comprehensive Employee Benefit and Perk Package:

• Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
• 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
• Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
• Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
• Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
• Bagel Thursdays & Tuesday Lunch Catering: Enjoy weekly treats with Bagel Thursdays and Tuesday Lunch catering at our offices!
• Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.

About the Position:

Mason is seeking a Dedicated Onsite AV Technician to serve as the primary onsite AV support resource for one of our valued clients. The technician will be embedded at the client site and responsible for maintaining all installed AV systems to the highest operational standards. This role requires proactive system management, timely troubleshooting, and consistent end-user support to ensure flawless meeting room operations and system reliability.

Responsibilities:

• Provide daily oversight and management of all installed AV systems
• Conduct proactive system inspections, preventative maintenance, and documentation
• Respond to issues in real time, performing troubleshooting and minor repairs as needed
• Coordinate service requests and escalate complex issues to higher-tier support teams
• Support meeting room readiness, including equipment testing and user guidance
• Participate in a weekly operations meeting with Mason OMS Management
• Maintain accurate records of onsite activities and system health reports

Qualifications:

• 3+ years of experience in AV support, IT helpdesk, or technical field service
• Working knowledge of AV systems, conferencing platforms, and general troubleshooting methods
• Excellent communication and customer service skills
• Strong organizational and documentation abilities
• Ability to work independently while maintaining alignment with remote management

Employment Type: Full-Time, Onsite

Duration: 1 year beginning Jan. 1st 2026, with potential for an extension

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1 hour lunch break)

Reports To: Mason OMS Management