Parts Counter Sales Associate

Job DescriptionJob Description

For over 25 years, Environmental Comfort has designed and delivered Engineered HVAC Solutions, LEED & USGBC Projects, Laboratory Environments, Data Center Cooling Solutions, Commercial HVAC, Institutional HVAC, Natatorium HVAC, Industrial Process & HVAC, and more.

Job Title: Parts Counter Sales Associate
Reports To: Parts Territory Manager

Overview

We are a growing organization supporting commercial HVAC parts operations. We value strong relationships, operational discipline, and a team-first culture. This role combines customer-facing counter sales with warehouse and warranty coordination to support a high-performing parts business.

Position Summary

The Parts Counter Sales Associate supports daily parts operations, including customer sales, inventory management, and warranty processing. This role ensures accurate order fulfillment, organized warehouse operations, and timely handling of warranty claims and credits.

Key Responsibilities

Customer Sales & Support

• Process HVAC parts orders via phone, email, and over the counter
• Identify parts, generate quotes, and convert to orders
• Respond to customer inquiries and resolve issues quickly
• Promote products and support customer retention
• Build and maintain customer relationships

Warranty Management

• Learn and manage manufacturer warranty processes
• Track, submit, and reconcile warranty claims and credits
• Maintain accurate warranty records

Warehouse & Inventory Operations

• Receive and verify incoming stock orders
• Organize warehouse and showroom inventory
• Maintain inventory accuracy (cycle counts, discrepancies)
• Support stocking strategies and inventory placement
• Load/unload customer orders and shipments
• Maintain a clean, safe, and efficient warehouse

Qualifications

• High school diploma or GED required
• 2–5 years of warehouse, parts, or counter sales experience
• HVAC parts knowledge
• Inventory control experience
• Strong computer skills
• HVAC / mechanical / construction background a plus
• Customer service or sales experience
• Detail-oriented, organized, and reliable
• Self-starter, team player

What Success Looks Like

• Accurate order processing
• Clean, organized warehouse with reliable inventory
• Timely warranty claims and credits
• Strong customer relationships
• Continuous improvement in workflow

Employment practices will not be influenced or affected by an applicant's or employee's race, , , sex (including ), , , , genetic information, , or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.