Pharmacy Manager, Amazon Pharmacy

What’s This Job All About?

Innovation is at the core of what we do. We believe that by removing and reducing the barriers
that prevent people from taking their medications, we can help customers conveniently get the
medications they need, when they need them and take them as prescribed. We have provided
customers with the ability to find transparent and simple pricing, receive 24/7 customer service
support, and have their meds delivered to their doorsteps while creating programs and products
that embody our mission and position ourselves in becoming the world’s safest and fastest
online pharmacy.
We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier
for customers to find, choose, afford, and engage with the services, products, and professionals
they need to get and stay healthy!
At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the
operation oversight and compliance of a small format pharmacy site, including; safety, quality,
customer experience, budgetary, people development and operations objectives. The Pharmacy
Manager will lead a small team of technicians and pharmacists, coaching and mentoring the
team to ensure performance objectives are met, building positive employee relations and
building leadership bench strength within the organization. This role will require hands-on
involvement in the operation, handling tasks ranging from dispensing medications to managing
the entire process of prescription fulfillment, ensuring completion from initiation to the final
stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist
verifications. The Pharmacy Manager will have a strong commitment to patient safety and with
high standards of service to deliver on being the earth’s most customer-centric pharmacy.

#everydaybetter

Key job responsibilities
Core Responsibilities
• Responsible for the overall safety, quality, performance and customer experience of the
operations.
• Manage daily operations within the site, including meeting customer promise times for
same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential
interactions, and route of administration. Make recommendations for therapy changes to
the prescriber as appropriate.
• Will set and clarify requirements and expectations for employees. Measures
performance, provides feedback, and holds the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate
to best quality practices
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives
to enable their site to meet and exceed the operating plan.
• Managing workflow, escalations and effectively delegating across your leadership team
in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices,
including changes or developments and their impact on Amazon Pharmacy and its
customers
• Align policies and initiatives with requirements and demands of accrediting/licensing
bodies (BOP, NABP, URAC, DEA, FDA, USP)
• Responsible for the site’s growth and partnering with capacity planning and facilities for
all growth workforce management needs
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced
performance through our people agenda. This will include all levels of the business -
safety of our people, employee engagement, performance leadership, training and
development, as well as talent & succession planning.
• Implements change and/or develop new processes as required to provide ability to
better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite
database to include appropriate current and past medical history, appropriate clinical
and laboratory data, and concurrent medication (including over the counter and home
remedies).
• This role acts as the site Pharmacist In Charge (PIC).
• Other duties as assigned.