Physical Security Technician

Job DescriptionJob DescriptionDescription:

Who We Are

Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

What The Role Entails

The Physical Security Technician position is part of the CloudHQ Operations team. This role shall report to the Security Program Manager and provide support for the day-to-day security operations of CloudHQ’s large-scale data centers in the Northern Virginia region, while ensuring that the highest levels of availability and reliability are maintained.

The operations department is seeking a Physical Security Technician with a solid background in physical security systems. The ideal candidate for this role shall possess comprehensive knowledge of and experience in installing and maintaining access control and video surveillance systems. The physical security technician will assist in maintaining access control and video systems over multiple sites; identify and recommend physical security and system improvements to include their cost effectiveness. They shall assist and participate in planned penetration analysis of all CloudHQ facilities.

Requirements:

What You Will Get to Do

• Carry out operating strategies and maintenance programs to ensure the continuous availability and functionality of critical security systems (e.g. access control, network video, visitor management)
• Maintain CloudHQ security ticketing system: triage security support tickets, assign to others as necessary, update tickets as appropriate, close out tickets with detailed resolution notes
• Troubleshoot site-level security equipment issues and perform repairs in-house when possible
• Engage 3rd party security contractors when in-house repairs are not possible
• Manage 3rd party security contractors (service calls and ongoing projects)
• Coordination and inspection of services performed by outsourced vendors
• Perform monthly Windows patching of all security servers
• Maintain an environment where diligence to policies and proven processes is a baseline requirement
• Ensure best security and safety practices and standards are adopted and enforced
• Knowledge and familiarity with all emergency response plans and evacuation procedures, which includes participation in fire evacuation drills
• Achieve and maintain manufacturer technical certifications for relevant security systems

What You Bring to The Role

• Proficiency in popular Microsoft Office suite applications, access control systems, network video systems, and related software
• Advanced oral and written communication and technical writing skills
• Excellent problem-solving skills and the ability to identify key issues, analyze data and use technical and organizational expertise to develop creative and innovative solutions
• Ability to handle typical emergencies and crises efficiently and effectively

Our Ideal Candidate Will Also Possess

• Experience with Gallagher Command Centre and Milestone VMS
• Technical certifications from access control and video surveillance manufacturers
• Three or more years operating, repairing or installing security systems in a high-reliability data center environment or equivalent

Unique Requirements:

• Travel among facilities in Northern Virginia as needed
• Must carry a cell phone at all times and be available 24 hours a day, 7 days a week
• Extended hours may be significant at times

What We Offer

CloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team.

Our U.S. employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, ), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

Equal Employment Opportunity

CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , , , or expression, marital status, genetic information, protected veteran status, or other legally protected status.