Mgr, Global Cabling Quality, Global Cabling Quality

AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling Manager to lead a data center quality team in our Global Network Delivery organization. As a key leader in our infrastructure team, you will drive best-in-class cabling quality across AWS' global data centers, helping us maintain our position as the world's most efficient and cost-effective cloud infrastructure provider.

In this role, you will lead a team of Cabling Quality Assurance (QA) Program Managers and Technicians, establishing and maintaining the highest quality standards for our data center network deployments. Your team will be instrumental in ensuring that all design, build, scaling, and hardware installations meet AWS's rigorous quality guidelines, ultimately enabling seamless cloud services for our customers worldwide.

Key job responsibilities
• Lead and develop a diverse team of both technical and non-technical Network Cabling Quality Assurance Program Managers and Technicians
• Establish and oversee comprehensive quality control systems, including inspection mechanisms, development of Standard Operating Procedures (SOPs), and performance measurements
• Partner with network design teams, construction managers, deployment personnel, and vendors to develop and enforce installation standards
• Manage end-to-end quality metrics, risk management, and preventative measures
• Drive continuous improvement through data-driven process optimization and programmatic focus
• Facilitate the adoption of quality assurance checklists and develop programs focused on remediation strategies
• Serve as the primary quality assurance subject matter expert for cabling and hardware installations
• This position requires 25% travel within the region to AWS Data Centers for project reviews and onsite coordination

A day in the life
Your typical day will involve collaborating across multiple disciplines and time zones. You'll start by reviewing quality metrics from previous day’s inspections and checklist findings and address any immediate concerns with your team. Throughout the day, you'll conduct one-on-one meetings with team members, participate in cross-functional planning sessions, analyze trend data, drive root cause analysis, and identify improvement opportunities for our programs.

You'll work directly with Cabling Quality Assurance team members as well as Design, Construction, Deployment managers and vendors to refine structured cabling and installation standards. You will visit data centers to ensure compliance, facilitate partner team training, and gather insights for continuous improvement. You will find yourself leading technical whiteboard sessions to resolve implementation challenges and presenting quality metrics to senior leadership.

About the team
As part of AWS Infrastructure, our organization prepares, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.