Senior Business Analyst (Microsoft 365)

Job Description

Critical Environment Field Service Engineer\n\nPay Rate: £60.00 Per Hour\n\nWorking Conditions\n\nMonday-Friday, core hours between 7 AM and 7 PM.\n\nOnsite presence required at the datacenter at least two days per week. Supplier‑provided Windows 11‑compatible laptop required.\n\nWe are seeking a highly skilled Critical Environment Field Service Engineer to support and maintain high‑availability datacentre operations. This role is ideal for a hands-on engineer with strong mechanical/electrical expertise and a passion for delivering safe, secure, and reliable critical infrastructure services.

You will play a key role in ensuring operational continuity, driving incident response, supporting service delivery, and maintaining compliance across complex datacentre environments.\n\nResponsibilities:\n\nData Centre Operations:\n\nEnsure full compliance with datacenter policies, safety standards, and service‑level expectations.\nExecute tasks and projects in collaboration with cross‑functional technical teams.\nManage operational programs and contribute to Root Cause Analysis (RCA) processes.\nLead or support incident response efforts for critical infrastructure failures, ensuring rapid recovery and minimal downtime.\nIdentify risks in the critical environment and implement mitigation strategies.\nManage vendor relationships for equipment maintenance, repairs, and emergency services.\nShare knowledge with team members to strengthen operational capability and technical understanding. \n\nService Delivery\n\nMaximise Critical Environment (CE) availability in partnership with landlord datacenter teams.\nOversee day‑to‑day operation and maintenance of mechanical and electrical systems (MOP/SOP/EOP review, RCAs, FMEAs, change governance).\nReduce high‑impact and human‑error incidents year‑on‑year.\nSupport energy‑efficiency and cost‑optimisation initiatives.\nAct as an escalation point for facilities‑related issues and support emergency preparedness and response plans.\nCoordinate CE audits, compliance checks, and regular reporting of power, temperature, humidity, and SLA metrics. \n\nData Centre Work Environment\n\nRecommend risk‑reducing improvements to maintenance procedures and scheduling.\nSuggest implementation improvements based on technical understanding and operational insight.Ownership & Leadership\n\nTake accountability for end‑to‑end service quality, safety, security, and customer experience.\nEscalate issues to appropriate owners when required, ensuring timely action and resolution.

\n\nQualifications\n\nRequired\n\nHigh School Diploma (or equivalent) and experience in a datacenter or critical environment facility OR experience plus relevant college coursework.\nPrevious experience as a senior authorised person or authorised person for mechanical or electrical systems.\n\nExperience working with CE infrastructures (UPS, generators, AHUs).\nBachelor's degree or technical certification in mechanical/electrical engineering or a related field.\nExperience delivering large‑scale CE projects.\nKnowledge of IT infrastructure (servers, SANs, networking, etc.). \n\nRequired PPE (Provided by Supplier)\n\nSteel/composite toe lace‑up boots (ASTM F2413‑05 compliant).\nType 2 ANSI Z89‑approved hard hat/helmet.\nANSI/CE/EN‑approved safety glasses with side shields.\nLevel 5 cut/abrasion/impact‑resistant gloves.\nHigh‑visibility vest.\nMultiple‑use ear plugs. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website