Senior Systems Engineer

Job DescriptionJob Description

CAS is seeking a Senior Systems Engineer to be a part of a team that will run and manage a custom software application that provides case management services, that also uses Document Management and imaging systems to implement document search and retrieval capabilities. The Senior Systems Application Engineer will support the team that consists of Help Desk technicians and Programmers that are supporting the application’s ongoing operations and maintenance.

Minimum Qualifications:

Minimum of ten (10) years’ experience in providing application development support in a multi-user, LAN-based, Microsoft Windows environment.

Five (5) years’ experience with Amazon Web Services / backups

Ten (10) years’ experience installing, configuring and supporting Microsoft Windows 7/10Pro, Office 2013-2019 and Office 365 cloud services.

Five (5) years’ experience providing remote and on-site support of hardware and packaged software over a WAN.

Five (5) years’ experience designing, installing, configuring, operating, managing, and troubleshooting problems on a WAN consisting of Cisco routers and switches.

Five (5) years’ experience installing, configuring, operating, managing, and troubleshooting problems with the Highview Imaging Application

Five (5) years’ experience in providing help desk/application support services to a minimum of 300 users.

Roles and Responsibilities will include:

On-site and remote support at all office locations and the Data Center for the analysis, specification, development, testing, installation, upgrade, configuration, and problem resolution of applications developed and/or supported.

Support for Network, Servers, Microcomputers, and Packaged Software - Installation, upgrade, configuration, and problem resolution support for existing and future upgrades of off-the-shelf (packaged) networking, operating system, desktop, and office applications.

Install and configure microcomputers, servers, storage devices, printers, scanners, communications devices, cabling, LAN drops, and network equipment, deploy new equipment and software to the existing network.

Create/restore workstation images. Troubleshoot workstation network connectivity issues. Troubleshoot issues regarding all hardware and software. Install software/hardware on workstations and servers, as required.

Provide image transfer from the electronic document management system in the compatible file format acceptable to other departments. Must lead the configuration, operation, and delivery of the replicated deliverables.

Provide maintenance and enhancements to the ROW website.

Develop and lead in the design, installation, configuration, and operation of the replication process for a disaster recovery site implementation. Conduct performance measurements and analysis leading to recommendations for improving network performance.

Conduct analysis, design, installation, configuration, and operation of the email software.

Design, maintain, and improve the WAN and LAN structure. Configure network software and hardware for efficient and effective network performance and data security.

Monitor the performance of network software and hardware through network management and diagnostic programs and utilities.

Configure microcomputers, communications equipment, and network equipment for maximum efficiency. Analyze microcomputer and network activity records and recommend and implement software and hardware upgrades and improvements.

Diagnose software and hardware problems and adjust or coordinate service from software and

hardware vendors and the State hardware maintenance vendor. Provide expert technical advice and guidance to ROW regarding IT directions, software or hardware enhancements, and software or hardware purchase recommendations.

Deploy, upgrade, and configure new and existing hardware and software in the all locations while incorporating testing and quality assurance measures. Aid with operational tasks such as file restores, volume configuration, print-related problems, and other tasks usually handled by the PC Administrator.

Troubleshoot failures in operational tasks and undertake corrective measures.

Support secure remote access to computer systems and file transfers to and from office locations using Internet protocol.

Provide on-site/field service support and secure remote access statewide during Normal

Manage the daily backup of the central ROW servers. Take corrective action when backups fail.