Service Supervisor (SLS)

Job DescriptionJob Description:\n\n About Robert Bosch GmbH Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations. Bosch Building Technologies Integrator Business The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions. Job Summary: The candidate will report to the Service Manager and serve as a technical and operational leader for the security and life safety team, overseeing the daily performance of service technicians while ensuring specialized systems like Lenel, Genetec, and Software House are maintained to the highest standards. Leveraging deep expertise in enterprise access control and VMS platforms, this supervisor will manage service workflows, optimize project financial health through accurate billing and change-order identification, and act as a senior liaison between sales, operations, and external clients to resolve complex building security issues. Responsibilities:Provides direct supervision technically and developmentally for assigned employees.  This includes HR functions, financial and technical training and mentoring, and day to day support to achieve better than estimated productivity on assigned projects.  Provides input to sales and operations regarding the technical and business considerations for construction or direct owner projects. This input could be associated with areas such as estimating, timing, special resource needs, or other aspects peculiar to specific projects.  Determines if customer expectations are similar to Bosch Building Technologies and if these can be achieved based upon Bosch Building Technologies estimate or contractual scope. Provides feedback on this as appropriate internally and externally.  Ensures service calls are booked correctly and that all necessary forms are completed for both internal and external purposes.  Oversees material needs and timing to maximize cash flow and material efficiency.  Ensures that assigned projects are invoiced correctly and is involved in collections activities to minimize collections aging.  Recommends technical solutions to sales and operations.  Identifies change order opportunities and coordinates with sales to document, pursue, and book them.  Provide support to Bosch Building Technologies and other contractors to solve building operating issues that go beyond the controls or special systems operation.  Communicate with internal employees as required to ensure Bosch Building Technologies labor is accurate and timely and estimated productivity is achieved in all areas.  Provide leadership and input to others as requested or required to assist in accurate troubleshooting techniques.Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely engineering.  Works with direct reports to assist them in their development of personal goals.  Reviews these goals with direct reports throughout the year and provides annual reviews as well as administration of salaries for these direct reports.  Support installation personnel on project sites.   Provide information and support for other contractors on project site.  Debug installation issues during both the static and dynamic start up and commissioning of building controls.  Provide support to Bosch Building Technologies and other contractors to solve building operating issues that go beyond the controls or special systems operation.  Provide input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems.  Provide start up documentation including daily logs, check out logs, commissioning documents, etc. as required for assigned projects.  Ensure timely software backups are created for projects and software development.  Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes.  Provide service support on existing systems ensuring their proper and efficient operation as well as providing ongoing support to the facility’s building engineers.  Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner.  Assist in preparing of as-built drawings and Operation & Maintenance Manuals.  Assist in turnover of projects from Operations Team to Service Team.  Assist Sales team during estimating phase including potential product or system demonstrations.  As necessary, travel will be required to the job site to complete startup, commissioning and assistance to the onsite personnel to complete the project.  This will be on a case-by-case basis, depending on the size, scope, and requirements of the project(s). Understands the appropriate use of Electronic Access Control Systems (EACS) such as Lenel, Genetec, SoftwareHouse, and VMS Systems such as Avigilon (ACC) and Genetec (Security Center Omnicast as it relates to the installation, configuration, and maintenance of these professional-grade surveillance systems.Other duties as assigned. Supervisor Duties: In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Required Qualifications:Minimum of high school diploma, GED, or equivalent.  Must hold an active and valid Software House C•CURE 9000 Level 1 or better, Lenel OnGuard Associate (LCA) or better, and/or a Genetec Synergis Technical Certification or better. 5+ years of hands-on experience working with security and life safety systems such as Lenel, Genetec, Avigilon, SoftwareHouse or related service environments. 2+ years’ experience in a leadership role leading teams with a minimum of 3-6 technicians. 2+ years supervising or managing service technicians, in office, or field staff in a technical or commercial service environment. Familiarity with managing service operations, particularly T&M and service agreement (TSA) workflows, including scheduling, dispatch, and resource allocation. Proficiency with service management software, Microsoft Office suite (Excel, Word), and basic understanding of controls/networking. Ability to travel locally to customer sites and the office as needed, meeting company driving eligibility requirements, up to 10% out of area travel. Strong proficiency with customer service, sales, and support; being familiar with the face-to-face customer experience in handling issues, providing support, and recommending services. Must have active industry certifications in the following platforms/manufacturers; Lenel, Milestone, Avigilon (all platforms), Genetec, Bosch, and Software House. Preferred Qualifications:Bachelor’s degree (or equivalent work experience) in Engineering, Business, Project Management, or a related technical field. Strong working knowledge of major security and life safety systems (Access control, CCTV, etc.) including advanced troubleshooting, programming, and integration. Demonstrated ability to manage budgets, analyze profit/loss statements, forecast service department performance, and support company growth objectives. Advanced experience with customer relationship management, renewal and upsell of service agreements, and handling complex client portfolios in a B2B setting. Project Management (PMP), HVAC, LEED, BOMA, OSHA 30, or industry-recognized building automation or service management credentials that signify an advanced knowledge of the BMS/BAS industry as well as a functioning skillset of handling service workflows. Texas private security license, fire alarm license (FAL). Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment Sitting, standing, walking in office environments and construction sites The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet) Working Conditions: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction. Driving to customer sites is required Limited overnight travel may be required Additional Information: Working Hours: This position generally works Monday- Friday, overtime and on call when necessaryTravel Requirements: up to 70%Benefits: MedicalDentalVisionFlexible Spending Accounts401K w/ company matchLife/AD&D/LTDPaid Vacation/Sick/HolidaysEmployee Assistance ProgramPet Insurance Equal Employment Opportunity Statement This company considers candidates regardless of , , , , , , origin, , or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to , , creed, , origin, citizenship status, ancestry, , , physical or mental unrelated to ability, marital status, family responsibilities, , genetic information, , expression, , transgender, stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Equal Opportunity Employer, including / veterans. All your information will be kept confidential according to EEO guidelines. California Privacy Notice California have the right to receive additional notices about their personal information. To learn more, click here. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email talentacquisitionteam@climatec.com. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.