System Administrator II

Job Description

Job Summary:

System Administrator is responsible for supporting day-to-day server operations, installations, maintenance, and troubleshooting within large-scale data center environments. This role involves managing hardware deployments, ensuring optimal server performance, and providing first-level technical support for server-related incidents.

Key Responsibilities:

Server Deployment & Capacity Planning

• Plan and organize server installations onto racks, ensuring proper mounting and arrangement.
• Develop and implement capacity management strategies for large-scale data centers to optimize resource utilization.
• Gather server requirements and ensure adequate provision of space, power, and rack capacity.

Server Installation & Configuration

• Install and configure operating systems for newly mounted servers.
• Reinstall server operating systems and resolve related abnormalities.

Maintenance & Troubleshooting

• Perform daily server maintenance, troubleshooting, and repair activities.
• Follow up on break-fix incidents and ensure timely resolution.
• Collaborate with remote vendors or other technical teams to resolve hardware batch failures and issues.
• Conduct server network troubleshooting and general system diagnostics.

Asset & Lifecycle Management

• Maintain accurate data on internal systems including asset management, ticketing, and rack-related records.
• Collect, verify, and monitor online asset status and issues.
• Manage server lifecycle activities including drive erasure, hardware retirement, and relocation.
• Submit and track part RMAs or media destruction requests.

Operations Support & Escalation

• Provide on-call support for issues raised by business stakeholders.
• Assist with retrofitting and testing feedback for tools, systems, and platforms.
• Escalate complex technical issues to Senior SOE engineers when required.

Qualifications & Requirements:

• Education: Bachelor’s Degree or Diploma in Computer Science, Electrical Engineering, or a related field.

Technical Skills:

• Strong understanding of server operations and hardware components.
• Proficiency with Linux systems for troubleshooting server software/hardware issues.
• Basic knowledge of network concepts including MAC, Subnet, and TCP/IP.
• Familiarity with out-of-band/lights-out server management (e.g., IPMI).
• Ability to read, understand, and run simple Shell/Bash scripts.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Good communication skills in English and ability to work effectively in a team.
• High sense of responsibility, enthusiasm for technical challenges, and ability to work under pressure.
• Capable of working independently with minimal supervision.

Skillset Summary:

• Server Operations & Maintenance
• Linux OS Troubleshooting
• Hardware Installation & Lifecycle Management
• Network Fundamentals (TCP/IP, MAC, Subnet)
• Scripting (Shell/Bash)
• Asset Management & Ticketing Systems
• IPMI and Remote Server Management