Technical Services Manager

Job Description

Job Title: Technical Services Manager \nLocation: Birmingham\nSalary: £70,000k\n\nFull time\nJob Objectives\nThe CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution of PPM, Remedial, Reactive, Quoted Works and Projects. The Manager will lead a team of engineers and technicians, coordinate with scheduling and planning teams, and ensure compliance with client requirements and regulatory standards.\nJob Responsibilities\n\nOperational Management: Oversee day-to-day technical operations at the site, including the installation, maintenance, and testing of CNI Infrastructure.\nTeam Leadership: Manage, mentor, and train a team of engineers and technicians, ensuring high performance, adherence to safety protocols, and compliance with site-specific regulations.

Ensuring CNI engineers are trained and competent and manage the Training Matrix to identify additional training needs. \nProject Coordination: Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations.\nService Delivery: Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team to minimise disruptions, such as those requiring visit re-planning.\nClient Engagement: Act as the primary point of contact for on-site client interactions, providing updates on project progress, resolving issues, and escalating complex matters to senior leadership\nCompliance and Safety: Ensure all on-site activities comply with required regulations and customers policies and procedures to maintain a safe, organised work environment.\nTechnical Expertise: Perform hands-on troubleshooting, diagnostics, and maintenance of CNI Infrastructure.\nResource Management: Manage site-specific budgets, equipment, and resources to optimise operational efficiency.\nAssurance: Oversee statutory inspections and compliance.\nRisk Management: Oversee critical incidents, Escalations and communications and issues Incident Reports following critical incidents which impacted on business continuity.\nSupply Chain: Monitor the System updates reflecting on the relevant Customer Premises status, efficiency and contractual compliance and KPI's and implements corrective procedures when at risk of failures. Interface with and manage both the Supplier's own Contractors and the Customer's third-party contractors.

Conduct audits to confirm service levels and performance aligns with contractual requirements.\nOperations: Manage customers reference libraries, containing drawings, schematics, schedules of devices and plans; Ensure Winter Preparation and Summer Preparation is conducted in accordance with compliance and contractual requirements; Manage the Customer Change Control system and oversee Change Implementation to ensure service delivery is efficient\nReporting: Provide regular reports on service delivery performance, project status, and team productivity to senior management and clients. Attend meetings with the Customer and provide technical support; manage action plans and innovation initiatives.Qualifications\n\nExperience working within Critical Infrastructure environments, particularly in technical assurance roles.\nStrong knowledge of relevant engineering standards, statutory compliance, and safety regulations.\nProven ability to support the delivery of complex technical projects within time, quality, and budget constraints.\nExceptional leadership and communication skills, with experience engaging stakeholders at all levels. Data Centre or Uptime institute knowledge/experience\nExpertise in technical assurance and risk management within critical infrastructure settings.

\nStrong analytical and problem-solving skills, with attention to detail.\nAbility to work under pressure and manage competing priorities.\nCommitment to continuous professional development and staying abreast of industry advancementsRandstad CPE values and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.\n\nCandidates must be eligible to live and work in the UK.\n\nFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business