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Technology Instructor

Job Description

Primary Responsibilities

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  • Design, develop, and maintain instructor-led and blended learning solutions.

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  • Develop technical training content supporting server, network, and platform administration requirements.

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  • Deliver competency-based training for users of technical systems using a variety of instructional methods and learning technologies.

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  • Analyze engineering documentation, system specifications, technical manuals, and operational procedures to identify training needs.

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  • Develop lesson plans, instructor guides, student guides, job aids, laboratory exercises, assessments, and performance support materials.

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  • Conduct training effectiveness evaluations and maintain related metrics and reporting.

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  • Support course validation, pilot delivery, configuration management, and content updates.

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  • Maintain WCI products and associated instructional documentation.

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  • Coordinate training product development activities with engineering, technical writing, and program support teams.

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Basic Qualifications

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  • At least 12 years of relevant experience in technical training, instructional delivery, curriculum development, and/or technology-focused education, with experience supporting enterprise IT, server, network, and platform environments.

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  • Minimum of 5 years of experience in instructional systems design, curriculum development, or technical training development.

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  • Experience developing technical training solutions for enterprise IT, networking, server administration, or similar technology environments, preferably in a collaborative team setting.

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  • Working knowledge of Windows Server administration, including Windows Server 2016, 2019, and 2022.

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  • Working knowledge of Linux system administration.

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  • Experience delivering instructor-led technical training using multiple applications or platforms.

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  • Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.

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  • In-depth experience developing technical documentation, training materials, and instructional content.

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  • Ability to manage multiple concurrent development efforts in a fast-paced, deadline-driven environment.

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Qualifications

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  • Bachelor's degree in Instructional Design, Instructional Technology, Adult Learning, Education, Technical Communication, Curriculum Development, or a related field.

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  • Master's degree in Instructional Design, Education, Learning Technologies, or a related discipline.

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  • Experience supporting Department of Defense (DoD), Intelligence Community (IC), Federal Government, or contractor-led training programs.

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  • Experience developing and delivering technical training for enterprise IT environments.

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  • Knowledge of enterprise networking technologies, including firewalls, load balancers, intrusion detection systems/network intrusion detection systems (IDS/NIDS), network address translation (NAT), port address translation (PAT), virtual local area networks (VLANs), access control lists (ACLs), and cloud networking architectures.

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  • Experience with Cisco Nexus and Cisco Catalyst platforms.

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  • Experience troubleshooting enterprise servers, systems, and network infrastructure.

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  • Experience managing training development projects across the full Instructional Systems Development lifecycle.

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  • Experience developing technical publications, user guides, operational procedures, requirements documentation, and training manuals.

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  • Experience with HTML, JavaScript, Adobe Creative Cloud, Articulate Storyline, Rise, Captivate, or similar development tools.

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  • Familiarity with virtualization, cloud computing, cybersecurity, and data center technologies.

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