Telecommunications Manager

Job DescriptionJob Description

This is a Hybrid On-Site and Remote project in Austin, TX.  Estimated 45 hours/week.  

•                    Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms

•                    Oversee daily operational activities, including incident management, problem resolution, and service availability

•                    Serve as escalation point for high-priority network and infrastructure issues

•                    Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions

•                    Support ongoing and planned initiatives, including:

SD-WAN implementation and optimization

Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)

ecurity integrations (e.g., Secure Workload, NGFW, services)

•                    Provide vendor coordination and oversight for network-related services and contracts

•                    Ensure compliance with Agency security standards, policies, and regulatory requirements

•                    Participate in change management processes and ensure proper documentation and approvals

•                    Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives

•                    Provide status reporting, risk identification, and mitigation planning to leadership

•                    Maintain documentation of network architecture, processes, and operational procedures

•                    Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

II.  CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/

Experience

7

Required

Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.

7

Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.

5

Minimum of five (5) years’ experience managing a networking team in a highly complex environment.

5

Experienced with implementation and support of 24x7x365 network, voice, and video environment.