Telecommunications Manager

Job DescriptionJob Description

ASSYST is seeking for our client in Austin, TX an experienced Telecommunications Manager 2 to lead and oversee Network Services operations in a complex, enterprise environment. This role is responsible for ensuring the stability, performance, and security of network infrastructure while providing leadership to cross-functional teams.

Job Title: Telecommunications Manager
Location: Austin, TX (Hybrid)

Key Responsibilities:

• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
• Oversee daily operational activities, including incident management, problem resolution, and service availability
• Serve as the escalation point for high-priority network and infrastructure issues
• Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
• Support ongoing and planned initiatives, including SD-WAN implementation and optimization, network monitoring and observability tools such as ThousandEyes and AppDynamics, and security integrations such as
• Secure Workload, NGFW, and services
• Provide vendor coordination and oversight for network-related services and contracts
• Ensure compliance with security standards, policies, and regulatory requirements
• Participate in change management processes and ensure proper documentation and approvals
• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
• Provide status reporting, risk identification, and mitigation planning to leadership
• Maintain documentation of network architecture, processes, and operational procedures
• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

Minimum Qualifications:

• Minimum 7 years of supervisory or management experience, including providing clear direction to teams, promoting teamwork, and motivating others to accomplish goals
• Minimum 7 years of experience with administration, maintenance, and design of Cisco VoIP solutions
• Minimum 5 years of experience managing a networking team in a highly complex environment
• Proven experience supporting 24x7x365 network, voice, and video environments

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to , color, , , , , military status, or any other characteristic protected under federal, state, or applicable local law.