Inside Sales Representative

Job Description

Tom Barrow Company is a premier manufacturer’s representative in the HVAC industry, offering a wide range of commercial and industrial HVAC products across the Southeast. Known for our strong client relationships and technical expertise, we serve engineers, contractors, and building owners with reliable, high-performance solutions.

As part of the Impact Climate Technologies (ICT) family of companies, we are backed by a leading HVAC solutions platform serving customers across North America through 31 locations. Together, we support mission-critical environments—from data centers and healthcare to complex commercial facilities.

Our work is guided by ICT’s RECIPE values—Respect & Collaboration, Excellence Always, Customer Commitment, Integrity First, People-Centered leadership, and Expertise & Innovation. These principles shape how we work with our customers, support our teams, and partner with one another every day.

We take a forward-thinking approach, delivering scalable, energy-efficient, and reliable solutions while building long-term partnerships through exceptional service, technical expertise, and support.

The Inside Sales Representative supports the sales process by providing accurate estimates, managing post-sale coordination, and delivering exceptional customer service. The role involves interpreting construction documents, preparing quotations, and coordinating projects through completion. Success in this position requires strong organizational skills, technical aptitude, and a proactive, solution-oriented mindset. Hands-on training will be provided.

Key Responsibilities

• Interpret construction plans and specifications to perform material take-offs
• Select and price HVAC materials using manufacturer software
• Prepare and distribute quotations and scope letters to customers
• Manage post-sale activities including order entry, submittals, billing, and expediting
• Serve as a liaison between Outside Sales Engineers, factory representatives, and customers
• Maintain accurate documentation and communication throughout the project lifecycle
• Support freight claims, factory invoicing, and credit processing
• Build and maintain strong relationships with internal and external stakeholders

Qualifications

• Engineering degree (Mechanical ), Building Construction degree, or equivalent industry experience
• 3–5 years of inside sales or project coordination experience, preferably in commercial HVAC
• Proficiency in Microsoft Windows and manufacturer-specific software
• Strong organizational and time management skills
• Excellent communication and customer service skills
• Ability to multitask and adapt to shifting priorities
• A proactive, solution-oriented mindset