MSP IT Support Specialist - Remote + Onsite (Arizona Based Only)

Job DescriptionJob Description

Dear Technology Lover,

This position is best suited for a Tier 1-Tier 2 support engineer who enjoys troubleshooting a variety of environments and technologies.

Gallop Technology Group is a 22-year-old Managed Service Provider helping small and mid-sized businesses-primarily law firms-manage and secure their technology.

We are growing and looking for an IT Support Specialist who enjoys solving problems, helping people, and working with modern technology in a supportive team environment.

What You’ll Do

• Provide remote and occasional onsite technical support for clients

• Troubleshoot and resolve computer, network, and software issues

• Assist with technology implementations, upgrades, and projects

• Manage and document support tickets and project work

• Maintain and follow a daily schedule of support tasks and projects

• Deliver excellent service and help clients feel confident about their technology

You’ll Be a Great Fit If You

• Love learning and experimenting with new technology

• Enjoy helping people and solving problems

• Are reliable, organized, and professional

• Want to grow your career in the IT / MSP industry

• Work well in a small, collaborative team

Requirements

• Minimum 2 years of relevant IT experience (MSP experience )

• Employment is contingent on passing a background check and meeting company compliance requirements (required)

• Reliable transportation is required for occasional onsite client visits

• Quiet home office environment with reliable high-speed internet

• Arizona-based applicants only

Experience

• Cybersecurity knowledge or strong interest in security

• Experience with Datto PSA / RMM

• Experience with Hyper-V

• MSP support environment experience

Work Environment & Schedule

• Work from home with occasional onsite client visits

• Monday – Friday: 8:15 AM – 5:30 PM

• Half-day Saturday every 5–7 weeks

• On-call rotation every 5–7 weeks

• Weekly Friday team meeting at 8:00 AM

We strongly respect personal time. After-hours contact is extremely rare (typically only a couple times per year outside of scheduled on-call).

Benefits

• Paid certifications

• PTO and paid holidays starting on day one

• Performance-based bonuses and raises

• Regular feedback and growth opportunities

• Stable company with a small, supportive team

Hiring Process

1. Initial application and short questionnaire

2. Technical Zoom interview

3. Team interview with existing staff

4. Personality assessment (DISC)

5. Background check

6. Final offer for the selected candidate

If you love technology, enjoy helping people, and want to grow in a stable and friendly environment, we’d love to hear from you.

Beits Livneh
President
Gallop Technology Group

Company DescriptionSince 2004, Gallop Technology Group (GTG) has been helping small and mid-sized businesses successfully manage and secure their technology. We provide a full range of IT services including managed support, cloud solutions, data center services, cybersecurity, compliance guidance, disaster recovery, and strategic technology consulting.

GTG was recently ranked #1 IT Consulting Firm in Arizona by Ranking Arizona and has received multiple awards recognizing the quality of our service, responsiveness, and long-term client relationships.

Our focus is helping businesses use technology as a competitive advantage. Beyond solving technical issues, we educate our clients on security, compliance, and best practices so they can operate more efficiently and with greater peace of mind.

We also believe strongly in investing in our team. Our engineers are encouraged to continuously learn, earn certifications, and explore new technologies. Because we support a variety of industries and environments, our team members gain broad technical experience and opportunities to grow their careers while working in a supportive, small-team environment.Company DescriptionSince 2004, Gallop Technology Group (GTG) has been helping small and mid-sized businesses successfully manage and secure their technology. We provide a full range of IT services including managed support, cloud solutions, data center services, cybersecurity, compliance guidance, disaster recovery, and strategic technology consulting.\r\n\r\nGTG was recently ranked #1 IT Consulting Firm in Arizona by Ranking Arizona and has received multiple awards recognizing the quality of our service, responsiveness, and long-term client relationships.\r\n\r\nOur focus is helping businesses use technology as a competitive advantage. Beyond solving technical issues, we educate our clients on security, compliance, and best practices so they can operate more efficiently and with greater peace of mind.\r\n\r\nWe also believe strongly in investing in our team. Our engineers are encouraged to continuously learn, earn certifications, and explore new technologies. Because we support a variety of industries and environments, our team members gain broad technical experience and opportunities to grow their careers while working in a supportive, small-team environment.