Office Support Specialist

Job DescriptionJob Description

Brief Description: An established 42-year-old IT/Telecommunications Integrator in the Upstate New York Area is looking for a unique individual to become a key player in our Victor Office Operations. We are looking for highly motivated individuals that are eager to learn and apply proven company processes for successful customer service and business management functions in the exciting field of Data communications, Data Center Operations and Security.

As the Office Operations Manager, you will oversee the accurate management of billing and service order tracking systems. You may also provide support for the following:

                Partial List of Candidate’s Experience:

·         Maintenance of the Solution Delivery System to yield accurate and “up to date” data for order processing, billing, purchasing, sales and marketing related support.

·         Data Entry for these systems is shared by multiple people

·         Oversee the Accurate management of the company purchasing functions

·         Oversee & Support for Job Cost accounting/reporting functions and processes

·         Identify, research and resolve customer issues using computer data, company personnel and resources

·         Share and support in efficient and expedient follow up of customer inquires not immediately resolved

·         Research billing issues

·         Recognize, document and alert supervisor of trends in customer calls and service issues

·         Recommend process improvements

·         Support for Marketing and Sales Staff

·         Possible assistance with seminars, user days, exhibitions, etc

·         Serve as point person for maintenance scheduling, mailing, supplies, bills etc.

·         Manage General Ledger and Bank Statement reconciliations

·         Organize Office Operations

·         Manage relationships with vendors

·         Company Culture Ambassador

o    Create, Schedule & Oversee Team Building Events

·         Provide General Support to visitors

·         Manage Customer Service Systems through telephone reporting and CRM management and updating

·         Support for customers looking for support through telephone conversations and CRM system

·         Other Duties not assigned

Job Requirements

·         Proficient with Internet and Data Entry / Strong Computer Skills / Microsoft office

·         Exposure to billing and general ledger systems helpful – QuickBooks exposure a plus

·         Prefer 2 years college+, will consider experience and other training as alternative requirement

·         Neat, Professional Personal Presentation

·         Accomplished written and verbal communication skills

·         Task Oriented

·         Detail Oriented

·         Ability to Multitask

·         Other Personal Skills

o    Strong Initiative, Problem Solver, Ability to speak in a polite and professional manner

o    Outgoing and Personable, Spontaneous / Quick Thinker, Organized

Company DescriptionEstablished 42 year old telecommunications /computer solutions integrator in the Upstate New York Area with a flexible work environment, training, education and advancement opportunitiesCompany DescriptionEstablished 42 year old telecommunications /computer solutions integrator in the Upstate New York Area with a flexible work environment, training, education and advancement opportunities