Operations Shift Lead

Job DescriptionJob Description

MISSION CRITICAL OPERATIONS SHIFT LEAD

Spartanburg, SC (On-Site)

Direct Hire

OVERVIEW

We are seeking a Mission Critical Operations Shift Lead to serve as the on-site operational authority responsible for the integrated, day-to-day execution of 24x7 site operations within a Data Center environment.

This role provides direct leadership across shift operations, the Operations Control Center (OCC), soft services, and site services during assigned rotating shifts, including nights, weekends, and holidays. The Mission Critical Operations Shift Lead ensures uptime protection, operational readiness, and safe, compliant performance in a high-reliability, mission-critical environment.

This position reports to the Facility Support Manager and reinforces a culture of safety-first execution, accountability, and operational excellence.

KEY RESPONSIBILITIES

Mission Critical Operations Leadership

• Lead all shift-based mission-critical operations personnel, including owner representatives and third-party service providers

• Maintain real-time situational awareness of site conditions, asset health, and operational risk

• Serve as the primary escalation authority for operational incidents, alarms, outages, and security events

• Direct incident response activities, communications, documentation, post-event reporting, and support root cause analysis

Operations Control Center (OCC) Oversight

• Oversee OCC staffing and monitoring systems including BMS, EPMS, DCIM, and CCTV

• Manage alarm response processes and escalation workflows

• Validate operator training, qualification, and authorization standards

• Identify and escalate operational readiness gaps and staffing constraints

Operational Readiness & Compliance

• Execute the FMEO Operational Readiness (ORR) plan across shift operations and site services

• Ensure strict adherence to SOPs, MOPs, EOPs, permits, and formal change management processes

• Enforce approved service request workflows and prevent unauthorized work

• Monitor third-party performance, responsiveness, SLA compliance, and cultural alignment

Site & Soft Services Oversight

• Provide operational oversight of housekeeping, janitorial, waste management, and grounds services

• Oversee shipping, receiving, material handling, staging, and logistics coordination

• Ensure controlled movement of people and materials within critical environments

• Coordinate service activities to prevent interference with live operations

Safety & Risk Management

• Champion a safety-first culture across all shifts and operational functions

• Enforce EH&S compliance, Lockout/Tagout procedures, permits, and site safety standards

• Coordinate with Physical Security to maintain access control and secure operations

• Exercise stop-work authority when unsafe or high-risk conditions are identified

REQUIREMENTS

• Experience leading 24x7 operations in a mission-critical environment (HPCC, data center, power , utilities, or similar)

• Willingness to work a rotating shift schedule including nights, weekends, and holidays

• Strong working knowledge of mechanical, electrical, controls, and monitoring systems

• Experience overseeing operations centers, logistics, and site services in high-reliability environments

• Demonstrated ability to lead multidisciplinary teams with disciplined execution

• Familiarity with SOP, MOP, and EOP frameworks, CMMS platforms, and incident management processes

• Strong communication skills with sound escalation judgment

• Commitment to servant leadership and a safety-first operating culture

Company DescriptionWho We Are
GTN is the leader in technical staffing, leveraging innovation to drive next- recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our valueCompany DescriptionWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next- recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value