Commercial Strategy/Ops Lead, Global Studio, XCM

Are you passionate about driving financial strategy and operational excellence at scale? At XCM’s Global Studio team, we are looking for a strategic Commercial Operations leader to support the growth phase of Global Studio with strong commercial rigor.
As the Commercial Strategy & Operations Lead for Global Studio, you'll be responsible for managing end-to-end financial operations, developing and implementing chargeback models, and ensuring operational efficiency across our global creative production platform. You'll work closely with cross-functional teams to drive financial planning, cost optimization, and sustainable growth.

Key job responsibilities
Financial Strategy & Operations:
• Own end-to-end financial operations including rate card finalization, implementation and governance • Drive the development and implementation of the chargeback model across multiple businesses
• Manage budget tracking, forecasting, and variance analysis • Lead rate reviews, negotiations and financial planning with agency partners
• Support financial analysis for expansion decisions and efficiency initiatives
Strategic Planning & Business Operations:
• Partner with XCM Finance on cost allocation methodologies
• Drive towards and maintain a cost steady state of Global Studio
• Develop and optimize operational frameworks for financial tracking and reporting
• Create and implement financial governance models across different business units
• Lead quarterly and annual financial planning processes
Stakeholder Management & Reporting:
• Build and maintain relationships with key finance stakeholders across organizations
• Create regular financial performance reports and analyses
• Present financial insights and recommendations to leadership
• Drive alignment on financial methodologies across different business units

About the team
Global Studio is Amazon's comprehensive in-house creative production service, designed to replace fragmented agency relationships and manage creative production needs for Amazon teams globally. It extends internal creative teams’ capabilities by combining XCM's creative excellence with AI-powered automation. This gives teams the best of both worlds -- the control and governance of an in-house team, and the flexibility, efficiency, and diverse talent of a global external partner.

Global Studio's implementation is critical and timely as we face unprecedented challenges and opportunities in the digital marketing landscape and pressures on marketing teams. In today's digital-first environment, our ability to deliver high-quality, contextually relevant creative content at scale has become a critical competitive differentiator. By addressing these pressing challenges now, Global Studio positions Amazon to lead in marketing effectiveness and efficiency, driving better business outcomes and customer experiences in an increasingly complex digital landscape. Global Studio isn't just another tool or process change – it's a fundamental reimagining of how we produce creative at Amazon. Imagine being able to focus on strategic campaign planning instead of vendor management, or having the confidence that your assets will maintain consistent quality, agnostic of the locale or team.

Our vision is to be a one-stop shop for creative needs across Amazon, while removing the constraint of high-quality, on-brand creative asset availability.