Account Delivery Manager

Our client, a pioneer in next-generation digital infrastructure, is seeking an experienced Account Delivery  Manager to oversee project delivery and ongoing service operations across a portfolio of hyperscale data centre projects. This role is critical in ensuring seamless customer engagement, operational excellence, and long-term client satisfaction in one of the world’s fastest-growing industries.

The Role

The Account Delivery  Manager will act as the primary interface for clients, ensuring the delivery of build-to-suit, hosting, and network services meets contractual commitments, service level agreements (SLAs), and customer expectations. The successful candidate will lead project delivery from construction through to operations, working closely with cross-functional teams to drive quality, manage risk, and deliver customer-focused outcomes.

Key Responsibilities

• Serve as the primary customer contact for project delivery and service operations.
• Oversee services across data centre build-to-suit, hosting, and network operations.
• Lead end-to-end delivery of data centre construction and customisation projects.
• Manage project schedules, quality, costs, and risks; escalate issues where needed.
• Ensure SLA compliance, risk mitigation, and continuous service improvement.
• Coordinate internal resources and lead virtual teams to meet customer expectations.
• Facilitate effective communication with clients and internal stakeholders.
• Ensure compliance with procurement, audits, ITIL standards, and project processes.
• Act as a trusted advisor, building and maintaining long-term client relationships.

Candidate Profile

• Bachelor’s degree in Electronics & Engineering, Computer Science, or related field.
• Minimum 5 years’ experience in project or account management within data centres, telecom, or construction.
• Strong knowledge of data centre construction, fit-out, or operations.
• Proven client-facing experience with excellent communication and coordination skills.
• Ability to manage conflict, mediate issues, and build trusted relationships.
• Highly motivated, adaptable, and capable of thriving in fast-changing environments.
• Fluent in English and Cantonese, with proficiency in Mandarin preferred.

The Opportunity

This is an excellent opportunity to join a global leader in digital infrastructure, where you will play a central role in managing client relationships and ensuring successful delivery of mission-critical data centre services. The successful candidate will make a tangible impact on customer experience while contributing to the continued growth of a world-class organisation.