DCS Improver

DCS Improver – Data Centre Solutions – Croydon

Our client, a global provider of data centre and critical environment services, is seeking a motivated and detail-oriented DCS Improver to join their team in Croydon. This entry-level position offers a unique opportunity to gain hands-on experience in mission-critical environments while following a structured personal development plan and training pathway.

The Role

The DCS Improver will support the on-site shift team, assisting with operational activities, maintenance tasks, and compliance monitoring across data centres in Croydon, Heathrow, and Slough. Reporting to the DCS Manager and taking daily direction from Shift Leaders and Technicians, the successful candidate will be expected to follow all training programmes, contribute to service delivery against client expectations, and maintain high standards of professionalism, safety, and compliance.

Key Responsibilities

• Assist the DCS Shift Team with day-to-day operations and tasks.
• Adhere to health, safety, and compliance requirements at all times.
• Escalate issues or incidents promptly to the DCS Manager.
• Ensure all tasks meet client service standards and SLA requirements.
• Monitor and respond to alarms, job queues, and Service Now requests.
• Ensure correct use of change requests, permits, and approval processes.
• Accurately record and submit timecards, expenses, and reports within deadlines.
• Support the team in managing site-specific monitoring tools (BMS, SCADA, Ignition, Vigilant, Hawki).
• Promote a professional image and uphold company standards at all times.

Candidate Profile

• Enthusiastic and committed to developing skills in data centre operations.
• Strong attention to detail with a proactive and positive approach.
• Flexible to work rotating day and night shifts after training.
• Willingness to travel occasionally between sites (Heathrow and Slough).
• Strong organisational and communication skills.
• Professional, reliable, and committed to team success.

The Opportunity

This role provides an excellent entry point into the data centre sector, offering structured training, development, and exposure to mission-critical operations. The successful candidate will gain valuable experience in compliance, monitoring systems, and engineering support, while benefiting from career progression opportunities within a global service provider.